Terms of service

Last Updated: June 2026

Welcome to House of Lore. By accessing our website and placing an order with us, you agree to the following Terms of Service. Please read them carefully before making a purchase.

About Us

House of Lore is an independent fashion label based in Gurugram, India, creating thoughtfully designed garments inspired by stories, literature, art, and craft traditions.

Throughout these Terms, "House of Lore", "we", "our", and "us" refer to House of Lore and its website.

Eligibility to Use Our Website

By using this website, you confirm that:

You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.

Products & Availability

Many House of Lore garments are produced on a made-to-order basis.

As a result:

Product availability may vary.
Minor variations in colour, texture, embroidery, print placement, and handcrafted details may occur.
Such variations are part of the nature and uniqueness of handcrafted textiles and do not constitute defects.

We reserve the right to discontinue, modify, or update products without prior notice.

Pricing & Payments

All prices displayed on the website are listed in Indian Rupees (INR).

Prices include applicable taxes unless otherwise stated.

House of Lore reserves the right to modify prices at any time without prior notice.

Payment must be successfully completed before an order enters production.

Order Acceptance

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order where:

Product information has been displayed incorrectly.
Pricing errors occur.
Fraudulent activity is suspected.
The requested item becomes unavailable.

In such cases, any amount paid will be refunded to the original payment method.

Shipping & Delivery

Shipping timelines are provided in our Shipping & Delivery Policy and are estimates only.

While we strive to dispatch all orders within the stated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier delays, public holidays, weather events, or operational disruptions.

House of Lore shall not be liable for delays caused by third-party courier partners.

Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Returns, Exchanges & Refunds Policy.

By placing an order, you acknowledge that House of Lore operates primarily on a made-to-order model and that eligibility for returns, exchanges, or refunds is subject to the conditions outlined in that policy.

Product Care

Customers are responsible for following the care instructions provided with each garment.

House of Lore shall not be responsible for damage resulting from improper washing, storage, alterations, or misuse of products after delivery.

Intellectual Property

All content on this website, including but not limited to:

Designs
Garments
Artwork
Photography
Logos
Graphics
Written content
Branding elements

is the property of House of Lore and is protected under applicable intellectual property laws.

No content may be reproduced, copied, distributed, or used for commercial purposes without prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, House of Lore shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our maximum liability shall not exceed the value of the product purchased.

Nothing in these Terms limits any consumer rights available under applicable Indian law.